Patient Information & Fees
Wangra Medical Centre
At Wangara Medical Centre, we’re committed to providing clear, reliable care tailored to you. From everyday check-ups to specialised services, our friendly team makes looking after your health straightforward.
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Information for Patients
Other Fees
Medical consumables used as part of your treatment may attract a separate fee between $10 to $40. Procedural fees will vary according to the type and complexity – please enquire prior to your consultation.
After Hours Medical Care
If you need care outside our normal hours, our trusted partner WADMS can help with home visits ensuring you’re supported around the clock. To arrange after-hours care, call WADMS directly on (08) 9321 9133.
Cancellations and Not attending the clinic / Not answering the Telehealth call
We understand that emergencies happen however we have a minimum 2-hour window to cancel or reschedule the appointment.
If you are unable to do so, Non-Attendance fee for Standard Consult/ Telehealth is $40 and Long Consult and Weekend will be $80.
We will be calling from no caller ID for Telehealth calls, and you are required to keep your phone with you.
Drugs of addiction and Pain medication
We do not prescribe drugs of addiction and pain medication unless we establish a need and obtaining prior medical history. We do not refund fees in the event of not been able to fulfil your requests for medication.
Information for Patients
Fees and Billing Policy
Privacy Policy
After Hours Medical Care
If you need care outside our normal hours, our trusted partner Dial a Doctor can help with home visits ensuring you’re supported around the clock. To arrange after-hours care, call Dial a Doctor directly on 1300 030 030
Drugs of addiction and Pain medication
We do not prescribe drugs of addiction or pain medication unless a clinical need is evident, a thorough medical history is obtained, and a patient-doctor relationship has been formally established. Please note fees are non refundable if we are unable to fulfil your request for medication.
Practice Information Sheet
Services Provided & Appointment Types
We provide a wide range of healthcare services including: Health Assessments, MVA care, Mental Health support, Therapeutic injections, Employment Medicals, Men’s, Women’s & Children’s Health, Travel Vaccines, Workers’ Compensation, Care plans chronic disease management, Iron Infusions, Skin Cancer Checks, NIP vaccinations. In addition, on-site services include Physiotherapy, Podiatry, Speech Pathology, Dentistry and Clinipath pathology.Appointments are structured to ensure the appropriate amount of time is allocated for your needs. We offer both standard and extended consultations for those requiring additional time with their GP. When booking online, you can select from a range of appointment types to suit your situation, ensuring the correct time is reserved for your visit. We also provide telehealth services via phone consults, billed at the same rate as a face-to-face consult.
Billing arrangements
We are a private billing practice; we require full payment on the day unless prior arrangements have been made. Some doctors are happy to bulk bill children 15 and under and those with a valid government issued concession card.Drivers Medicals, Employment, Work Cover, Iron infusion, Insurance etc. are to be paid for in full on the day of consult. If you have any queries, please ask one of our reception team. Saturday appointments all patients are charged a fee.
After Hours Home Visits and Emergency
In the event that you may walk in to the practice every effort will be given to accommodate you with a doctor or the nurse and doctor. This service may attract a fee (even if you are a concession card holder) please check with reception.
The clinic has engaged the services of Dial-a-Doctor to provide a locum service for the after-hours medical care of our patients you can call them on 1300 030 030 once our clinic is closed. If you are wanting a home visit during practice hours you will be required to book a phone consult with the GP and only then will the GP decide if a home visit is needed.
Outside of the clinic’s normal hours of operation, in cases of medical emergency, patients can seek assistance from:
Joondalup Health Campus
Cnr Grand Blvd & Shenton Avenue
Joondalup WA 6027
Communication with Doctors
In our practice to help avoid delays and maintain confidentiality, to limit interruptions to the doctors whilst they are consulting (except in the event of a medical emergency). All patients are required to make an appointment, we do offer Telephone consults for your convenience, they are charged at the same rate as a face-to-face consult. Please note that email is not our preferred option for communicating with the doctors as we cannot guarantee the security and that the email is monitored daily.
Recall & Reminder System
Our practice participates in national and state reminders systems or registers. Relevant information is given to enable automatic reminders to be issued to you for important preventative health checks eg. Cervical, Bowel, Breast screening and Prostate checks. Recalls & Reminders can be sent either by text message, email or a letter in the mail.
Management of your personal health information
Keeping in line with the National Privacy principles your medical records are maintained as a confidential document. It is the policy of the practice to maintain security of personal health information at all times.You are welcome to transfer your medical records to another medical centre at any time, please note that the centre does charge a fee and this request is actioned within a timely manner as per our policy. Please speak to one of the reception team for more information.
Patient Feedback
Our practice acknowledges that patient feedback is an important source of information. Patient satisfaction is key. We have a form for you should you wish to leave any suggestions, compliments or even complaints. All forms are treated in the strictest of confidence.
If you prefer not to use the form you can always contact our practice manager via email: manager@wangaramedical.com.auIf for any reason you are not satisfied with the service you have received and do not wish to discuss this with us, the following information is for the state health complaint agency:
The Health and Disability Services Complaints Office
GPO Box B61, PERTH WA 6838
Phone: 1800 813 583
Email: mail@hadsco.wa.gov.au
Compassion
“Compassion is to look beyond your own pain, to see the pain of others”
Respect
“Show respect to people even when they don’t deserve it. Respect is a reflection of your character, not theirs”
Teamwork
“Great things in business are never done by one person.
They’re done by a Team of people”
The highest standard of care. This vision comes to life through the considered and empathetic way that we work. As members of the Roshana family, your care is planned and delivered to the highest standard every time.
To create that feeling of home, here at Roshana. This is not just a place to exist, it’s a place to live and feel completely supported. With the skill and compassion of our staff, to the personalised care plans that are led by you and your needs; our mission is to make your time with us feel like coming home.
Book Your Appointment Today
Book your next visit with Wangara Medical Centre and feel confident your health is in trusted hands. Our local team is here when you need us welcoming new patients now.
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FAQs
Find answers to your most pressing questions about our medical services and procedures.
Yes where possible we’ll do our best to accommodate walk-ins, but we recommend booking ahead to secure your preferred time.
Absolutely. You can book 24/7 using our simple online booking system, or call our team during opening hours.
Our centre is a private billing practice. However, children under 16, DVA, and pension card holders over 65 concession card holders may be bulk billed with participating doctors, please confirm with reception.
We partner with Dial a Doctor for after-hours home visits. If you require urgent care outside our opening hours, please call Dial a Doctor directly or visit Joondalup Health Campus in an emergency.
Please bring your valid Medicare card, concession card, photo ID, along with any relevant medical information or referral letters if needed.
Find Us in the Heart of Wangara
Wangara Medical Centre is located on Prindiville drive making access to healthcare easier than ever. Whether you’re stopping by during a busy day or planning a dedicated visit, our clinic is easy to find, with plenty of parking and excellent public transport access.