About us

Our practice is responsible for ensuring all incidents involving staff, patients and others are managed professionally and ethically, according to relevant medical standards, guidelines and State or Territory legislation.

Staff are instructed in safety and infection control protocols ensuring risks are known and precautions taken, including vaccinations during induction. All staff have a responsibility to ensure this education has been undertaken.

GPs and staff work together to maintain a safe physical work environment and all practice and office equipment is appropriate for its purpose.

Our practice has systems in place to track and if necessary follow up patients that cancelled or did not attend (DNA) a scheduled appointment.

Not every cancellation or DNA is followed up – it is dependent on the clinical significance of the appointment, and notably, this is something that only the GP or other chosen clinical person can decide.

Cancellations and missed appointments are marked accordingly in the DNA System, with the system reviewed by the GP or other clinical person to see if a follow-up is required. All attempts to contact patients that cancel and/or DNA is clearly documented.

As per our policy, those who DNA may be required to pay a DNA fee.