About us

Our practice is responsible for ensuring all incidents involving staff, patients and others are managed professionally and ethically, according to relevant medical standards, guidelines and State or Territory legislation.

Staff are instructed in safety and infection control protocols ensuring risks are known and precautions taken, including vaccinations during induction. All staff have a responsibility to ensure this education has been undertaken.

GPs and staff work together to maintain a safe physical work environment and all practice and office equipment is appropriate for its purpose.

Our practice has systems in place to track and if necessary follow up patients that cancelled or did not attend (DNA) a scheduled appointment.

If you do not attend your appointment then you should be prepared to pay a DNA fee before you can attend your next appointment.

Our practice requires you to give at least 2 hours notice when cancelling your appointment or a DNA fee will apply.

In the event that you may walk in or call the practice every
effort will be given to accommodate you with a doctor or
the nurse. 

Even if you are a concession card holder or child under 15 please check with reception as the doctor you are seeing may not bulk bill.

The clinic has engaged the services of (WADMS) to provide
a locum service for the after-hours medical care of patients.
If the doctor feels you require a home visit during our
working hours, this will be organised by one of our nurses
for you through WADMS.
WADMS can be contacted on 9321 9133

Outside of the clinic’s normal hours of operation, in cases of
medical emergency, patients can seek assistance from:
Joondalup Health Campus
Cnr Grand Blvd & Shenton Avenue
Joondalup WA 6027

It is our practice policy to help avoid delays and maintain
confidentiality, to limit interruptions to the doctors whilst
they are consulting except in the event of a medical
emergency. All patients are required to make an
appointment. We do offer telephone consults for your convenience and as such a fee will apply. Emails are not our preferred option in communicating due to it not being secure and is not monitored at all times. Please note, appointment bookings or cancellations,  script requests and advice from our doctors are not to be emailed through.